An Unrivaled Approach to Hospitality

Our core business is serving and meeting the needs of ownership. We are the industry leader in providing extraordinary experiences. Over the past four decades, we have mastered the art of experiential and transformational travel, consistently surpassing the expectations of our stakeholders and ownership. Our diverse portfolio, which includes resorts, hotels and conference centers, reflects our ability to enterprise while maintaining a consistency of quality, service and specialized, guest-dedicated experiential hospitality that’s unparalleled.

Total Customer Value

Revenue management in our industry has typically focused on room yield. But as guests demand more personalized experiences, better culinary options and expanded services, there are additional—and substantial—opportunities for revenue growth. That’s why we look at the full value of each guest, focusing on improving yield from all sources across the entirety of their stay. 

• Tracking revenue across every department
• Completing cost modeling in each area
• Improving yield from all revenue sources

Powerful & Progressive

Our state-of-the-art reservations call center, located in our Home Office, provides cutting-edge technology to access information and rapidly respond to specific customer needs.

• Comprehensive property support with reservation capture and management
• 24/7 reservation accessibility
• Pre- and post-marketing merchandising and communication
• Advanced reservation sales training
• Shop call monitoring
• Detailed reporting of volume, capture and conversion
• Centralized on-hold messaging

Holistic Tranquility & Wellbeing Height of Therapeutic Luxury

Featuring a diverse portfolio of health and wellness facilities from intimate, boutique spas to engaging fitness/wellness centers to large full-service spa/salons with over 25 treatment rooms, our experienced management team can tailor the right health and wellness offering to best align with each property. Our health and wellness spas feature the latest high-end products, the most talented therapists, state-of-the-art equipment, and specialized, signature treatments delivered in relaxed, serene settings. While every service we offer is relaxing and strengthening for body and mind, we also recognize that our services play an important role in maintaining, or returning, to a state of well-being.   

Balanced Well-being 

At our properties, we create leading and vibrant educational and instructional programming to form stronger mind, body, and spirit connections. With unique amenities and programs from sunrise yoga, to group and private fitness classes, to stretching and meditation, we pride ourselves in providing a holistic approach to fitness, health, personal improvement, and overall well-being.

The Definition of Delicious

We’ve developed more than 90 different restaurant concepts, bringing culinary innovations to a diverse and discriminating clientele across our portfolios. Our culinary approach is customized for each location, and we’re constantly exploring new ways to incorporate local foods to provide unique flavors and a unique experience for our guests.

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Breaking New Ground

In addition to the management and marketing of properties, we provide design, construction and pre-opening technical services for a variety of projects. Our feasibility programming, budgeting and specification systems and database are unique in the hotel, resort and conference center industry.

We have assisted owners and developers with the design, construction and opening of more than 60 major developments, representing an investment of $4 billion and encompassing over 12 million square feet of new, renovated and expanded space.

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Flexibility & Uniformity

The Benchmark Innovation Technology Team does it all—designing networks, defining systems, managing vendors, coordinating trainings and maintaining or evolving current systems. They are always searching for the latest tools and solutions to increase quality, efficiency, productivity and guest satisfaction while reducing overall costs.

Strategic Leadership

Our Owner Advisory Group (OAG) is a hotel asset management and owner advisory company serving owners across a wide spectrum of hotel product types and classes, including full-service and select-service, branded and non-branded, value-oriented, conference centers and luxury resorts. OAG was formed in 2011 to serve property owners who demand high-performance from their asset management firm—and we deliver.

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